Please note this position is a targeted role for people with disability.

Our client is a community is a non-for-profit organisation which strives to empower people with a disability to make independent and informed choices about their lives.

They have created and deliver the Community Cooperative service as a core component of this. A Community Cooperative is a group of people who share home or onsite support services, or both, who are bought together and empowered to increase choice and control of their shared arrangements. This innovative and impactful service model empowers groups of people who share supports (the Community Cooperative) to confidentially raise feedback to their providers, adapt services to their needs and preferences, and clearly document for providers what quality service looks like to them.

Choice and control are central to the service – participants are supported to build the skills and capacity to exercise this meaningfully, while also enabled with opportunities for this, including reviewing whether the current provider is the right fit for them and, if not, supported to select a replacement.

This is a new and pioneering service. Our client seeks to grow and shape the face of the Australian Disability Sector by championing this model, encouraging and empowering others in its uptake.

They have a national presence of both staff and participants, with the head office being in Sydney.

As a company that strives to build a world where people unite and take action to create lasting change, our client values diversity and celebrates the contributions of people of all backgrounds, regardless of their abilities, age, ethnicity, colour, religion, socio-economic status, culture, sexual orientation, and gender identity.

About the Role:

Our client is excited to be growing their services and are seeking like-minded people who are passionate about choice and control for people with a disability to join the team. You will have skills in facilitation and working with the disability community.

As the Facilitator of the Community Cooperative, you will be responsible for empowering the group and the people in it with skills, capacity and knowledge to work together to govern their support arrangements. You will coordinate and deliver meetings, keep the group on track for key required outcomes such as decisions, and support the enactment of their decisions such as through stakeholder engagement (at the discretion of the Cooperative’s request). The role is a blend of face-to-face time with the Cooperatives, and desk time.

You will join a team of existing Facilitators. You will be the Lead Facilitator for up to 15 Community Cooperatives in your region. Each Cooperative is scheduled to meet 4 times per year.

This role will be based in Brisbane. When required, you will be required to meet groups face to face at an appropriate venue near their homes.

Standard office hours are required, however from time to time there can be some task, travel or meetings that occur outside of normal business hours. These are to meet the availability of the participants.

We have an 80% in-office policy (i.e. full-time staff are in-office 4 days per week). Flexibility is available as required to deliver out of hours Cooperative meetings.

Standard inclusions include travel allowance, a laptop and a phone.

Key duties of the role include:

  • Ensure the effective delivery and follow-up of all Community Cooperative meetings, including administration and logistical responsibilities.
  • Adapt meetings and communication to the needs and preferences of the participants including use of communication aides and delivering information in appropriate styles.
  • Facilitate meetings to a standardised agenda schedule; adapted to the groups’ needs and preferences.
  • Build capacity of group members and delivering a clear program of skills development.
  • Implement the Cooperative journey to reflect the current status of the Cooperatives.
  • Build relationships with the Cooperatives’ service providers to support the workings of the Cooperative and to collaboratively seek greater outcomes for participants.
  • Assist members to replace a support provider where required, through a process agreed by the members.
  • Create awareness of the Cooperative Model with participants and within the sector.
  • Promote the benefits of the Cooperative Model with participants and within the sector.

There are also additional opportunities to shape the future of this service to do alongside facilitation. This may include developing processes your fellow Facilitators will follow, developing supportive tools, and/or delivering consultation sessions with stakeholders to ensure our service is best-practise, meaningful, and person-centred.

Qualifications and Key Attributes


  • Relevant social or human services education and/or equivalent professional experience.
  • At least three years’ experience in disability services or a related field.
  • Demonstrated capacity to facilitate sessions including workshop-style sessions.
  • Well-developed communication and negotiation skills and the ability to develop stakeholder relationships.
  • Demonstrated social awareness and a commitment to improving outcomes for vulnerable and disadvantaged participant groups through leading community strategies.
  • Eligible to pass the NDIS worker screening which involves Police checks across multiple state jurisdictions.

Knowledge and Skills

This role is committed to inspiring a high-performance culture amongst those you will lead

  • VITAL: Experience working with people with a variety of communication styles
  • VITAL: Experience working with the disability community, and a robust understanding of NDIS
  • VITAL: Strong organisational skills for reporting, tracking, meeting administration and working independently.
  • VITAL: Proficiency in English written and spoken
  • VITAL: Excellent customer service and social skills
  • VITAL: Strong commitment to meeting deadlines and achieving results
  • VITAL: Strong skills with Microsoft Office Suite
  • VITAL: Current driver’s licence (any state/territory).
  • DESIRABLE: Experience in public speaking and presentations
  • DESIRABLE: Skills and training in easy-read and plain English communication


  • Person-centred – Be committed to putting participant outcomes first.
  • Communication – Be prompt and responsible and respectful.
  • Presence – Demonstrate reliability and willingness.
  • Collaboration – Build trust and work with others to meet shared objectives.
  • Adaptability – Be open to doing things differently or working around problems.
  • Resilience – Some people that we work with can get easily frustrated, you will need to exercise discretion, maturity, and calmness.
  • Autonomy – ability to work unsupervised.
  • Initiative – assess and initiate things independently.


Driving is a requirement for travelling to Cooperative meetings near the homes of members. You will need to have a car and current driver’s license.

How to Apply: 

For this application to be considered, please provide a current resume and cover letter outlining the following:
 – Your skills and experience relevant to this role
– Proof of Australian Residency Status (citizenship or permanent residency)

Applications should be addressed to Miranda Fenwick, Employer Engagement Manager

To apply for this job email your details to