Specialised Support Advisor

Full Time, Permanent
Posted 2 months ago

About the job:

With a strategic focus, the Specialised Support Advisor team is responsible for ensuring the clients with specific specialised support needs are supported safely in a way that works for each individual. The Advisor works closely with the specialised support team, reviewing processes and improving service offerings for clients.

Advising across the business in relation to high intensity support needs, the Advisor works collaboratively to ensure a focus of innovative solutions and focus is implemented to remove barriers, while ensuring the safety and quality of individuals is upheld.

Creative in designing solutions with the community, strategic research and development of new service offering, developing proposals and plans and reporting on the implementation of new services and projects are all responsibilities of the Advisor.

Key duties and responsibilities:

  • Ensure industry excellence, aligning with the NDIS Practice Standards, while also keeping informed on other funding supports (eg TAC and ICare). 
  • Build relationships with and liaise with external stakeholders such as other service providers, allied health professionals and the NDIA. 
  • Work cross-functionally to influence from design stage to implementation within the Specialised Support Team
  • Assist the team in achieving key business metrics 
  • Think and problem solve creatively to ensure co-designed initiatives are implemented in a community focused and scalable manner
  • Responsible for highlighting training and development of the specialised support team and Hireup support workers
  • Ensure all required and relevant policies are reviewed and updated annually or as needed
  • Ensure best practice in providing support as well as information and training to support workers.


  • Extensive knowledge in the NDIS; including but not limited to the NDIS Practice Standards and NDIS Quality and Safeguards Commission.
  • Extensive knowledge in high intensity support needs
  • Minimum 5yrs disability services related experience
  • Excellent written and verbal communication skills
  • Ability to use a multitude of systems and programs such as Miro, G-suite, Jira, tableau
  • Thrive in an environment of fast pace work, growth and change
  • Perform well when working cross functionally
  • Independent decision making 
  • Strong relationship building skills
  • Leadership and training capabilities
  • Project management
  • Ability to create and design creative solutions with the ability to handover work to be implemented by the team
  • Relevant training and qualifications in Disability or Allied Health.

Other Benefits

  • Flexible work environment to balance the needs of your role, home and family life
  • Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
  • Allowances to support you in your work set up and professional development   
  • Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

How to apply:

To apply for this role please send a cover letter and resume to pngo@scia.org.au or for an informal discussion feel free to contact Phat Ngo at pngo@scia.org.au along with any questions you may have.

Deadline for applications: 31 October 2022

Job Features

SydneyPermanent/Full Time

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