Credit Officer

Please note this position is a targeted role for Persons with Physical Disabilities at Spinal Cord Injuries Australia

JOB DESCRIPTION

Our client started their business in 2015 with the challenge to find disability support that worked for them. They needed more support and knew that people with disability could have greater independence, choice, and control in their lives.

Today, our client is proud to deliver personalised, high-quality support through home care for older Australians, enabling them to live with dignity, independence, and connection to their community.

ABOUT THE ROLE:

Location: Hybrid. WFH Greenwich based Role
Employment basis:  Full time. 

The Role The Credit Officer’s primary focus will be to manage a large portfolio of credit accounts, conducting credit analysis, and implementing collection strategies.

The ideal candidate will resolve inquiries whilst providing outstanding customer service and maintaining strong relationships with clients and stakeholders.

KEY ACCOUNTABILITIES FOR THE ROLE ARE;

• Maintain and update clients records in required systems.
• Manage weekly invoicing of clients as well as client invoicing liaison including the follow up of outstanding invoices.
• Proactively communicating with clients to discuss funding allocation to cover services booked with Hireup.
• Manage reconciliation of payments and investigate discrepancies.
• Liaise with third party providers (Plan Managers) daily to resolve outstanding invoices.
• Collaborate internally with the service team to resolve disputes.
• Work with the NDIS to resolve payment issues and errors, as they arise Your Background

TO BE A SUCCESS IN THIS ROLE YOU WILL;

• Experience in an accounts receivable or similar role and having managed a large portfolio is desirable.
• Experience providing exceptional customer service with the ability to think on your feet and provide great solutions.
• Excellent attention to detail and accuracy is essential

PERSONAL QUALITIES/CRITICAL COMPETENCIES;

• Hands-on team player with the ability to work at both strategic and tactical levels in a collaborative and integrated environment
• Strong connection to, or interest in building an understanding of the Australian disability sector and community
• Approach work with high-energy, drive and internal motivation
• Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity

We invite candidates of all ages, persons with a physical disability.

How to Apply: 

For this application to be considered, please provide a current resume and cover letter outlining the following

• Your skills and experience relevant to this role
• Proof of Australian Residency Status (citizenship or permanent residency)
• Successful candidates are required to complete pre-employment screening including a criminal background check.
   

Applications should be addressed to Miranda Fenwick, Employer Engagement Manager, Email employability@scia.org.au  using the subject line: Credit Officer application.